With the vast amount of premium themes and plugins available for WordPress; I’m sure everyone has a story they could share regarding support.
Here is my motto:
A product is only as good as the level of support provided from the seller (or developer). A happy customer may tell a few of their friends about their new, cool experience… while an unsatisfied customer is going to make themselves known to the world.
Free support is available for WP Edit Pro via a variety of channels:
Site members will enjoy priority premium support.
- A Ticket System is in place for members, which will keep track (and precedence) of support tickets.
- My involvement in support will be directed first to the site members.
- Only after all site member tickets are resolved; will I participate in the community forum.